Friday, July 27, 2012

Chick-Fil-A and Sundays

Faith and profits must be mutually exclusive.  “Chick-fil-A, the fast-food chain known for putting faith ahead of profits,” were lead words in a lead story on the fast-food chicken chain.  Sunday is half of the weekend, people shop on Sundays, so closing on Sundays must be wrong.  I presume that is the logic.  I also suspect a hint of prejudice.  Chick-Fil-A supports biblical standards, biblical standards are outdated and narrow minded so closing on Sundays is wrong.  If one comes to a conclusion based on erroneous supposition then the conclusion will be wrong.

I will try to leave God out of the equation. Closing on Sundays still makes sense to me. People get a day off on the weekend guaranteed. They can plan lives. They can relax. This will leave them energized for the rest of the week. If they want to go to church they can. If they want to drink all Saturday night they can do that too.

My union employer pays people extra to work Sundays. I suspect it’s a holdover from when everybody took Sunday off. People still like that weekend day off though. Financially it’s one day that Chick-Fil-A doesn’t have to pay their employees. One day less to run the stores electricity and pay labor. I trust there are some significant cost savings there.

You know what’s funny about customer service training? If you apply the Sermon on the Mount you have the synopsis of every class. Treat people as you want to be treated. Love them for who they are. Be excellent. Serve your customers. Chick-Fil-A closes on Sundays and they also teach and apply those tenets to their employees. Crazy people applying all those outdated biblical principles.

The world at large doesn’t understand faith working with business to create profit. Godly principles work. God is in the equation, He wrote the formula. I applaud Chick-Fil-A for their business principles and wish others would take off the blinders, see the light and follow the model.

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